PRIVACY DISCLAIMER, TERMS + CONDITIONS


Your privacy is important: We promise never to rent or share your personal information with any third parties. It is for use exclusively and only by Pens de Luxe Group and our related stores for marketing and promotional purposes. You may remove yourself from our Plume eNewsletter list or online database at any time by clicking the unsubscribe link at the bottom of each message or by replying with the words "remove" in the subject area.


PRICING

• Prices, products and offers include GST and in Australian AU$.
• All prices are correct at the time of online publication.
   Prices are subject to change without notice.
   Online pricing may differ from prices available elsewhere.
• All items are promoted in good faith to be available at the
   time of ordering.
• Sale items are only available at the lower price during the
   sale period as indicated.
• Unforseen supply problems or unexpected demand may    occasionally result in stock being unavailable at times.
• We reserve the right to correct any printing errors.


14 x DAY — RETURNS + EXCHANGE POLICY

We do not give refunds, however we will gladly give credit or exchange all returns on presentation of the original Pensdeluxe sales docket. Delivery and packaging charges are not included unless as a result of our error.

All returns or exchanges are to be sent to:

c/- Pens de Luxe Group
Shop 15-17, Level 2, QVB 455 George St
Sydney NSW 2000 Australia
Ph: (02) 9264 4991  Fax: (02) 9264 4434  

Please contact us prior to returning goods to the The Pen Shoppe Pty Ltd. Where an exchange or credit for goods is payable all items are required to be returned by the recipient at their own expense using the same credit card used for the original order. Upon receipt of returned goods The Pen Shoppe Pty Ltd will:

• Credit original cost of goods plus the initial delivery charge  
• Credit the mutually agreed return postage charges

No goods shall be exchanged without prior agreement between the recipient and/or customer and The Pen Shoppe Pty Ltd. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error. All returns of international shipments are subject to our International terms and conditions.

PRICING

• Prices, products and offers include GST and in Australian AU$.
• All prices are correct at the time of online publication.
   Prices are subject to change without notice.
   Online pricing may differ from prices available elsewhere.
• All items are promoted in good faith to be available at the
   time of ordering.
• Sale items are only available at the lower price during the
   sale period as indicated.
• Unforseen supply problems or unexpected demand may    occasionally result in stock being unavailable at times.
• We reserve the right to correct any printing errors.



REGULAR SHIPPING (Domestic)

FIXED PRICE : $10.00
Ships within 24 hours of order being made. TRACKING ID# provided. Estimate delivery time 2-3 working day within Australia
• Provided that stock in available in-store at time of order.

EXPRESS SHIPPING (Domestic)

FIXED PRICE : $15.00
Ships within 24 hours of order being made. TRACKING ID# provided. Estimate delivery time 1 working day within Australia
• Provided that stock in available in-store at time of order.


INTERNATIONAL EXPRESS SHIPPING (International)

FIXED PRICE : $75.00
Ships within 48 hours of order being made. TRACKING ID# provided. Estimate delivery time 5-10 working days to overseas destinations.


AUSTRALIAN LAW

There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit https://www.oaic.gov.au/privacy-law/privacy-act/. Dispute resolution services are also available in each Australian State and Territory.

COMPANY NAME : THE PEN SHOPPE PTY LTD
Trading as : The Pen Shoppe (QLD)
Trading as : Pen-Ultimate (NSW)
Trading as : Penmanship (VIC)
Trading as : Pens de Luxe
Group (Nationally)
Trading as : Caran d'Ache Australia (Nationally)


Affiliate business names and retail store locations.

THE PEN SHOPPE : BRISBANE STORES

The Pen Shoppe, Head Office : P.O.Box 12118  
George Street Mail Centre QLD 4003
Administration, The Pen Shoppe Pty Ltd 
Email: maxine@thepenshoppe.com.au

The Pen Shoppe, BRISBANE ARCADE  :  Shop 24, 
Brisbane Arcade, 117 Adelaide Street QLD 4000 
Ph: (07) 3229 8650  Fax: (07) 3229 8158 
Email: brisbane@thepenshoppe.com.au

PEN ULTIMATE : SYDNEY STORES

Pen-Ultimate, QVB  : Shop 15-17, Level 2,
QVB 455 George Street Sydney NSW 2000 
Ph: (02) 9264 4991  Fax: (02) 9264 4434   
Email: qvb@penultimate.com.au

Pen-Ultimate, CHIFLEY PLAZA :  Shop 11, Upper Ground
Chifley Plaza, 2 Chifley Square Sydney NSW 2000
Ph: (02) 9223 7044  Fax: (02) 9223 7433  
Email: chifley@penultimate.com.au


T.SHARP & CO : PERTH STORE

Sharp's Corner, Hay Street Mall,
612 Hay Street Perth WA 6000
Ph: (08) 9325 5786   Fax: (08) 9325 5003  
Email: contact@tsharp.com.au


PLEASE KINDLY NOTE : There has been some confusion in the past with regards to another pen retailer in Australia, namely "The Pen Shop" Sydney. We would like to clarify and make clear that our company "The Pen Shoppe Pty Ltd" is not and has never been affiliated with this other pen business.

With exception, briefly during the 1990's when the two businesses were involved together with ARPSA, Australian Retailers Pen Specialty Assoc. which we are now no longer part of. Instead forming our own pen specialty retailer group in 2005, called Pens de Luxe Group. The Pen Shoppe Pty Ltd, Head Office is located in and has always been based in Brisbane, QLD. Our Pens de Luxe Group includes these stores located in both QLD + NSW. The Pen Shoppe (Brisbane Stores) Pen-Ultimate (Sydney Stores) + Penmanship (Melbourne)

Pens de Luxe Group of websites, including the following :

• thepenshoppe.com.au
thepenshoppe.com
• pensdeluxe.com
• pensdeluxe.net
• pensdeluxe.com.au
penultimate.com.au
• pen-ultimate.com
penmanship.com.au

All of the above domain names are accessible nationally. For further and more detailed information, or clarification on this matter, please email us here. We greatly appreciate your consideration and understanding with regards to this matter.


FEEDBACK AND COMPLAINTS PROCEEDURE


The Pen Shoppe Pty Ltd welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.
Email: support@pensdeluxe.com.au


Last updated 7th July, 2020 © Pens de Luxe Group.


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